About a year ago, I wrote a scathing report describing the way some auto dealer service departments screw over their customers by ignoring manufacturers’ recommendations, performing unneeded services, double billing for other services, and billing for services not performed. Some of this is sold to the customer under the guise of concern for the safety of the car owner. There was no such concern by David Maus Toyota in our experience. The only concern seemed to be the dealership bottom line. [Read more…]